Analysts, project managers, systems developers, consultants, and other business professionals can use the creative techniques outlined in this pragmatic guide. Whether developing information systems, performing business process re-engineering, or undertaking other business initiatives, this book is an indispensable guide to successful information gathering. Business Interviewing focuses on the techniques - on how to interview - giving you more time to concentrate on what is actually being said. Unique features of the book include: easy exercises to build skills in active listening, graphic notetaking and creative questioning; thought-provoking examples of important non-verbal communication signals to look out for and use; concise guidelines for all phases - planning, conducting, consolidating - interviews, feedbacks, and workshops with practical checklists; (and a) special chapter on when to apply the techniques to a business system development cycle. As a tool for personal skill development or as a training aid, the book serves as an easy to use reference to all aspects of business interviewing. This text emphasizes the key role of user feedback andinvolvement in formulating a business model andevolving a system architecture. The text also providesreaders with a variety of approaches to systemdevelopment. It gives practical advice on the conductof interviews at a variety of stages, along witheffective presentation techniques. This highlypractical book covers the basic techniques ofinterviewing clients and describes and illustratesdifferent approaches to the various stages of theirsystem development cycle. 0201593726B04062001 The success of business systems depends on understanding the needs of the client organization. This practical text covers the basic techniques of interviewing clients and presentation. It describes the various approaches to the stages of the clients system development cycle.