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Knowledge Management for Services, Operations and Manufacturing (Cód: 9757617)

Young, Tom


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Knowledge Management for Services, Operations and Manufacturing



This book is aimed at those who are involved in Knowledge Management (KM) or have recently been appointed to deliver KM in services, operational or production environments. The models and techniques for KM are well defined within environments with a distinct start and finish to the activity, for example the learn before, during and after model. Knowledge Management for Services, Operations and Manufacturing focuses on environments where activity and learning are on going, and a different approach to KM has to be taken. The book provides managers and practitioners with the necessary principles, approaches and tools to be able to design their approach from scratch or to be able to compare their existing practices against world class examples. Models and methodologies which can be applied or replicated in a wide variety of industries are examined and numerous case studies illustrate the journey that various companies are taking as they implement KM.Written by a highly knowledgeable and well-respected practitioner in the fieldDraws on the authors wide-ranging practical experience of implementing KM in various industries around the globeProvides practical and realistic solutions to real-world problems via case studies from leading companies including BP, BBC, Orange, Chase Manhattan Bank and General Motors


Peso 0.00 Kg
Produto sob encomenda Sim
Número de Páginas 208 (aproximado)
Idioma 337
Acabamento e-book
Territorialidade Internacional
Formato Livro Digital Pdf
Gratuito Não
Proteção Drm Sim
Tamanho do Arquivo 21033
Início da Venda 21/06/2016
Código do Formato Pdf
Cód. Barras 9781780632049
Ano da Publicação 2016
AutorYoung, Tom