Frete Grátis
  • Google Plus
Livro Digital

Managing IT Performance to Create Business Value (Cód: 9517959)

Keyes, Jessica

Taylor & Francis Ltd (Livros Digitais)

Ooops! Este produto não está mais a venda.
Mas não se preocupe, temos uma versão atualizada para você.

Ooopss! Este produto está fora de linha, mas temos outras opções para você.
Veja nossas sugestões abaixo!

R$ 239,85 em até 7x de R$ 34,26 sem juros
Cartão Saraiva R$ 239,85 ou em até 11x de R$ 21,80 sem juros

Crédito:
Boleto:
Cartão Saraiva:

Total: R$0,00

Em até 7x sem juros de R$ 0,00


Managing IT Performance to Create Business Value

R$239,85

Descrição


Managing IT Performance to Create Business Value
provides examples, case histories, and current research for critical business issues such as performance measurement and management, continuous process improvement, knowledge management, risk management, benchmarking, metrics selection, and people management. It gives IT executives strategies for improving IT performance and delivering value, plus it guides them in selecting the right metrics for their IT organizations. Additionally, it offers knowledge management strategies to mature an organization, shows how to manage risks to exploit opportunities and prepare for threats, and explains how to baseline an IT organization'apos;s performance and measure its improvement.
Consisting of 10 chapters plus appendices, the book begins with an overview of performance-based strategic planning, after which it discusses the development of a quality improvement (QI) plan, establishing benchmarks, and measuring performance improvements. It covers how to design IT-specific measures and financial metrics as well as the establishment of a software measurement program. From there, it moves on to designing people improvement systems and discusses such topics as leadership, motivation, recruitment, and employee appraisal.
The final few chapters show how to use balanced scorecards to manage and measure knowledge-based social enterprising and to identify, analyze, and avoid risks. In addition to covering new methods and metrics for measuring and improving IT processes, the author looks at strategies for measuring product development and implementing continuous innovation. The final chapter considers customer value systems and explains how to use force field analysis to listen to customers with the goal of improving customer satisfaction and operational excellence.

Características

Produto sob encomenda Sim
Marca Taylor & Francis Ltd (Livros Digitais)
Cód. Barras 9781498752879
Início da Venda 15/07/2016
Territorialidade Internacional
Formato Livro Digital Pdf
Gratuito Não
Tamanho do Arquivo 4659
Proteção Drm Sim
Idioma 337
Código do Formato Pdf
Número de Páginas 388 (aproximado)
Ano da Publicação 116
Peso 0.00 Kg
AutorKeyes, Jessica

Avaliações

Avaliação geral: 0

Você está revisando: Managing IT Performance to Create Business Value