·At a 150-bed hospital in Anchorage, Alaska, a shift in language helped the staff feel more invested in patient health--and produced extraordinary health outcomes in the local Alaska Native community.
·Miami Beach's 1111 Lincoln Road is a parking garage that also serves as a wedding venue, shopping center, and social hub.
·USAA, which provides insurance to military officers, teaches salespeople empathy through a simulated overseas deployment in which they dine on MREs (Meals Ready to Eat) and don Kevlar vests.
·Pal's Sudden Service, a cult favorite fast-food restaurant, delivers unmatched speed and order accuracy thanks to its unique approach to employee training.
Taylor reveals that these businesses share a set of core principles that help them pioneer unlikely innovation: They strive to be the only ones doing what they're doing instead of competing in crowded fields; they don't let past experience limit what they can imagine; they seek ways to be kind as well as clever; and they share they value they create with those who helped create it. By embracing these strategies, Taylor argues, leaders in any industry will be well on their way to upending the status quo, and finding opportunity where competitors didn't or couldn't look.
|Produto sob encomenda||Sim|
|Ano da edição||2016|
|Número de Páginas||272|