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Livro Digital

Winning at Customer Services and Call Centre Job Interviews Including Answers to the Interview Quest (Cód: 2967420)

Lewis,Annette; MCDermott,Joe

ANSON REED LIMITED

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Descrição

All the INFORMATION, all the SECRETS plus MODEL ANSWERS to 96 QUESTIONS asked at Customer Services and Call Centre Job Interviews. This comprehensive and intelligent guide has been written by top interviewers Annette Lewis and Joe Mc Dermott both of whom have extensive experience within the Customer Services and Call Centre sectors. They have recruited for a variety of positions from Customer Service Advisors up to Call Centre Managers and share the answers that win and those that lose. Included in this guide is an analysis of the skills required, the different jobs, the different types of interview and they provide model answers to 96 questions asked at Customer Services and Call Centre job interviews including COMPETENCY BASED and BEHAVIOURAL questions. Four actual job interview scripts as used by industry experts are included too making this an essential read for anyone serious about winning those top jobs offers.

Características

Produto sob encomenda Sim
Marca ANSON REED LIMITED
Cód. Barras 9780955262951
Início da Venda 22/11/2012
Territorialidade Internacional
Formato Livro Digital Pdf
Gratuito Não
Tamanho do Arquivo 867
Proteção Drm Sim
Ano da edição 52006
Idioma 337
Código do Formato Pdf
Ano da Publicação 106
Peso 0.00 Kg
AutorLewis,Annette; MCDermott,Joe

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R$ 48,05