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e-book

Culture Hacker (Cód: 9523722)

Green,Shane

Wiley (Digital)

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Culture Hacker

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Descrição

HACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY 'I LOVE THIS BOOK!'
—CHESTER ELTON, New York Times bestselling author of All In and What Motivates Me 'When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization.'
—MARSHALL GOLDSMITH, executive coach and New York Times bestselling author 'Most books on customer service and experience ask leaders to focus on the customer first. Shane turns this notion on its head and makes a compelling case why leaders need to make 'satisfied employees' the priority.'
—LISA BODELL, CEO of Futurethink and author of Why Simple Wins 'This is a must read for anyone in a customer service-centric industry. Shane explains the path to creating both satisfied customers and satisfied employees.'
—CHIP CONLEY, New York Times bestselling author and hospitality entrepreneur The question is not, 'does your company have a culture?' The question is, 'does your company have a culture that fosters outstanding customer experiences, limits employee turnover, and ensures high performance?' Every executive and manager has a responsibility to positively influence their workplace culture. Culture Hacker gives you the tools and insights to do it with simplicity and style. Culture Hacker explains: Twelve high-impact hacks to improve employee experience and performance How to delight and retain a multi-generational workforce The factors determining whether or not your employees deliver outstanding customer service

Características

Peso 0.00 Kg
Produto sob encomenda Não
Marca Wiley (Digital)
Número de Páginas 224 (aproximado)
Idioma 337
Acabamento e-book
Territorialidade Internacional
Formato Livro Digital Epub
Gratuito Não
Proteção Drm Sim
Início da Venda 12/04/2017
Código do Formato Epub
Cód. Barras 9781119405771
Número da edição 1
Ano da Publicação 2017
AutorGreen,Shane