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Employees First, Customers Second: Turning Conventional Management Upside Down (Cód: 9164840)

Nayar,Vineet

Harvard Business Review Press

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Employees First, Customers Second: Turning Conventional Management Upside Down

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Descrição

One small idea can ignite a revolution just as a single matchstick can start a fire.
One such ideaputting employees first and customers secondsparked a revolution at HCL Technologies, the IT services giant.
In this candid and personal account, Vineet NayarHCLT s celebrated CEOrecounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around.
By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world.
Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by:
Creating a sense of urgency by enabling the employees to see the truth of the company s current state as well as feel the romance of its possible future state
Creating a culture of trust by pushing the envelope of transparency in communication and information sharing
Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone
Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of change to the employee in the value zone
Refreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.
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Características

Produto sob encomenda Não
Marca Harvard Business Review Press
Cód. Barras 9781422139066
Altura 21.89 cm
I.S.B.N. 9781422139066
Profundidade 1.93 cm
Referência 9781422139066
Acabamento Capa dura
Ano da edição 2010
Idioma Inglês
Número de Páginas 198
Peso 0.35 Kg
Largura 15.24 cm
AutorNayar,Vineet

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