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Is Total Quality Management Enough For Competitive Advantage? Realities In Organizations Implementin (Cód: 6105149)

Jamal K. Al-Dabal

Universal-Publishers.com POD

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Is Total Quality Management Enough For Competitive Advantage? Realities In Organizations Implementin

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Descrição

TQM gurus and consultants market it as the best change initiative that provides organizations with a competitive advantage. They also say that it is a cure for all problems that companies face. This dissertation provides intellectual and factual data showing that this is not always the case. There are areas where TQM provides a needed change initiative along with others. In addition, once most companies treat improving their processes as a priority, TQM ceases to give a competitive advantage since it becomes a basic entry point into the competition.

The dissertation gives examples showing that contrary to what the consultants propagate: 1. It is not a panacea for all problems in organizations and that it fits all types of organizations, 2. It is not the only way to give organizations a competitive advantage, and 3. TQM's fit for the services sector is discussed with emphasis on customer satisfaction. Also covered are some limitations of TQM including empowerment, times of paradigm shifts, major process changes, and reward systems.

Características

Peso 0.16 Kg
Produto sob encomenda Sim
Marca Universal-Publishers.com POD
I.S.B.N. 9781581121261
Referência 9781581121261
Altura 21.60 cm
Largura 14.00 cm
Profundidade 0.72 cm
Número de Páginas 120
Idioma Inglês
Cód. Barras 9781581121261
Ano da edição 2001
AutorJamal K. Al-Dabal