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Key Performance Indicators - Developing, Implementing, And Using Winning Kpis (Cód: 9235019)

Parmenter, David

John Wiley & Sons

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Key Performance Indicators - Developing, Implementing, And Using Winning Kpis


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Streamline KPIs to craft a simpler, more effective system of performance measurement 'Key Performance Indicators' provides an in-depth look at how KPIs can be most effectively used to assess and drive organizational performance. Now in its third edition, this bestselling guide provides a model for simplifying KPIs and avoiding the pitfalls ready to trap the unprepared organization. New information includes guidance toward defining critical success factors, project leader essentials, new tools including worksheets and questionnaires, and real-world case studies that illustrate the practical application of the strategies presented. The book includes a variety of templates, checklists, and performance measures to help streamline processes, and is fully supported by the author's website to provide even more in-depth information. Key Performance Indicators are a set of measures that focus on the factors most critical to an organization's success. Most companies have too many, rendering the strategy ineffective due to overwhelming complexity. 'Key Performance Indicators' guides readers toward simplification, paring down to the most fundamental issues to better define and measure progress toward goals. Readers will learn to: separate out performance measures between those that can be tied to a team and result in a follow-up phone call (performance measures) and those that are a summation of a number of teams working together (result indicators) look for and eradicate those measures that have a damaging unintended consequence, a major darkside Sell a KPI project to the Board, the CEO, and the senior management team using best practice leading change techniques Develop and use KPIs effectively with a simple five stage model Ascertain essential performance measures, and develop a reporting strategy Learn the things that a KPI project leader needs to know A KPI project is a chance at a legacy - the project leader, facilitator, or coordinator savvy enough to craft a winning strategy can affect the organization for years to come. KPI projects entail some risk, but this book works to minimize that risk by arming stakeholders with the tools and information they need up front. 'Key Performance Indicators' helps leaders shape a performance measurement initiative that works. Most organizations use the wrong measures, most of which are incorrectly termed key performance indicators (KPIs). Measures are destroying value and encouraging inappropriate activities, inhibiting projects, strangling outsourcing arrangements, and limiting the effectiveness of balanced scorecards. Measures should be segregated between those that report on collective efforts (result indicators) and those measures that can be tied to a team that will enhance performance (performance indicators). In 'Key Performance Indicators,' performance measurement expert David Parmenter has developed a clear set of steps that enable leaders to avoid these pitfalls and create KPIs that meaningfully reflect short- and long-term organizational performance. The book includes: The seven characteristics of KPIs The important difference between result and performance indicators A new simplified six-stage process for developing and using KPIs The myths of performance measurement that impede your progress Why KPIs should not be used in performance-related pay The significance of the paradigm thought leaders (e.g., Peter Drucker's abandonment) The importance of understanding the dark side of performance measures How to ascertain performance measures that work A kit to help you find your organization's critical success factors, the source of all meaningful measures The need for an in-house measurement expert How to lead and sell change in measurement practices A web-based 90-page toolkit of worksheets, checklists, and questionnaires so the KPI team can get quick runs on the board Over 200 performance measures Most measures are wrong and inappropriately labelled and are described so aptly by William Shakespeare's line, 'Full of sound and fury signifying nothing.' This book helps organizations develop, implement, and use key performance indicators (KPIs)--the performance measures that make a profound difference. PRAISE FOR KEY PERFORMANCE INDICATORS 'We have worked with David Parmenter's methodology since 2013. The 'winning KPIs' methodology works extremely well alongside the implementation of 'lean' in our business. I wholeheartedly recommend this book and methodology to those who have been tasked with developing KPIs that can change behaviors and deliver a broad range of improved business results.' --LOUISE O'CONNELL, Strategy and Performance Manager, Nelson Management Limited 'David's methods for the development and implementation of KPIs is straightforward, clear, and above all else, practical. Anyone interested in implementing KPIs for the first time in his or her organization will find this book an invaluable resource.' --SUZANNE TUCKER, CEO, The CFO Edge, Inc. 'David's KPI methodology is easy to understand and share, and facilitates the identification and implementation of KPIs in any business. His approach drives improvement in operational performance.' --SCOTT HODGE, President and Performance Architect, Associates in Management Excellence 'The KPI methodology clicked with me immediately and I used it at my previous employer, Stanley Black & Decker. Once our critical success factors were analyzed, interpreted, and measured, the project took off, leaving a lasting legacy.' --ANDREW BRAZIER, Head Coach, Bu$i-Coach Inc.


Produto sob encomenda Sim
Marca John Wiley & Sons
Cód. Barras 9781118925102
Altura 23.60 cm
I.S.B.N. 9781118925102
Profundidade 3.80 cm
Referência 027553331
Acabamento Capa dura
Número da edição 3
Ano da edição 2015
Idioma Inglês
Número de Páginas 448
Peso 0.73 Kg
Largura 16.50 cm
AutorParmenter, David