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People-Centric Skills - Interpersonal And Communication Skills For Auditors And Business Professionals (Cód: 9236494)

Goldberg,Danny M; Rosefeld,Manny; Rosenfeld,Manny

John Wiley & Sons

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Business Professionals, to be Truly Effective and Advance in their Careers, Must Master their People-Centric Skills. 'People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals' is a comprehensive guide to the 'soft skills' that make technical professionals more effective. 'People-Centric Skills' aim to improve all aspects of personal interactions, relationship development, and communication. These skills are as essential to success as are technical capabilities. This is the story of a leading internal audit department taking that next step to becoming a world-class audit organization in a fictional company. The foundation of that next step is developing their People-Centric Skills. The book demonstrates the impact that interpersonal and communication skills - whether good or bad - have on an auditor's effectiveness, job, and career. Readers will be able to empathize with the characters, and relate to the real-life situations in which they find themselves. Each chapter features a summary of key People-Centric points and guidelines that will help readers apply what they've learned to their own projects and departments. In a 2013 study sponsored by the Institute of Internal Auditors ('IIA'), the seven key attribute areas identified to be a successful auditor include relationship building, partnering, communications, teamwork, diversity, continuous learning and integrity. Unfortunately, most professionals never obtain these skills as part of their college degrees, certifications and other ongoing training. They are left to their own devices when it comes to developing these talents. The book follows an easy-to-read fictional narrative to highlight areas for improvement, and uses common scenarios to illustrate how to apply the lessons. 'People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals' focuses on many of these critical attributes. Topics include: Conflict Management Coaching and Mentoring Building an Effective Team and Team Dynamics Team Leadership Partnering and Relationship Building Effective Meeting Practices Brainstorming and Multivoting Assessing Corporate Culture Active Listening Non-verbal Communications Consensus Building These skills apply not only to internal auditors but also transfer across a broad range of business professions and industries, and from professional to personal life. They open doors, establish effective relationships, improve effectiveness, and can turn a 'no' into a 'yes.' They are the true differentiator in advancing a career. For an auditor to be truly effective, great people skills are one of the most important tools in the box. 'People-Centric Skills: Interpersonal and Communication Skills for Auditors' 'and Business Professionals' is a straightforward guide to getting along, getting what you want in a constructive manner, and becoming a world-class professional. According to a 2013 study funded by the Institute of Internal Auditors, the skills that successful auditors need most are largely 'soft' skills. Relationship building, communication, teamwork, diversity, and integrity are, the study showed, 'not' optional. Given this surprising finding, 'People-Centric Skills' comes not a moment too soon. Danny M. Goldberg and Manny Rosenfeld do more than just explain the interpersonal skills that are so crucial in business settings. Through the compelling tale of Matt Sanders, Chief Audit Executive of the fictional MultiCrown Corporation, the authors demonstrate the need for clear, open communication. You'll be swept along in the learning process as communications expert Dalton Zimmer guides MultiCrown's audit team to stronger relationships and better business results. What's so unique about this book? It understands that auditors, compliance professionals, and many other business professionals are never formally trained in communications or interpersonal skills. The authors are sensitive to the daily concerns, goals, and anxieties of MultiCrown's audit team and, by extension, to the real-life issues faced by each and every reader. In a realistic and practical manner, 'People-Centric Skills' breaks down often-confounding interpersonal situations into concrete terms, demystifying everything from team dynamics to dealing with difficult people and long-term relationship building. With narrative-based guides like this one, there's always a danger that the take-home points will get lost in the exposition. In 'People-Centric Skills,' the authors have done an admirable job of avoiding this all-too-common pitfall by highlighting the key skills, practices, and procedures at the end of each chapter. After living through the relatable scenarios in this book, you'll understand exactly 'why' and 'how' to implement best-practice communication strategies in meetings, conferences, and day-to-day operations. In short, this excellent resource provides the key ingredients in the recipe for professional success. Praise for PEOPLE-CENTRIC SKILLS: Interpersonal and Communication Skills for Auditors and Business Professionals ''People-Centric Skills' provides powerful insight into real-world situations of typical interactions that take place in every Internal Audit Department. The authors cleverly use the background of a fictional Internal Audit department and an executive trainer to create scenarios demonstrating communications dynamics among the audit team and lessons learned for improving personal interactions. The book is particularly useful for professionals responsible for coaching and supervising others, as well as Audit Departments in the process of building high performance teams.' --Stephen Shelton, CPA, Fortune 500 Company Chief Audit Executive 'As a fellow internal auditor and speaker, this brilliant book is relatable and relevant. This book is not only unique, but ground-breaking. The intriguing characters and suspense appeals to the senses. The authors' brave depiction of everyday experiences is entertaining and educational. This book will help readers understand and improve their People-Centric skills and expose you to technical audit-based knowledge, such as risk assessments, audit reporting, and follow up.' --Raven Lane Catlin, Professional Speaker, Raven Global Training; Advocate of Adding Value through Internal Audit 'The authors take a very novel approach in developing typical internal audit personalities that keep you wanting to read more. They reference areas of communication skills that are a requirement of all auditors. With communication and leadership skills a priority of every audit group, this book provides a very quick read with tips for improving the skills within the audit group. The book keeps your interest as the personalities of the characters come alive for those who have worked in internal audit.' --Mark Salamasick, Director of Center for Internal Auditing Excellence, University of Texas at Dallas


Produto sob encomenda Sim
Marca John Wiley & Sons
Cód. Barras 9781118850817
Altura 23.11 cm
I.S.B.N. 9781118850817
Profundidade 2.03 cm
Referência 026172433
Acabamento Capa dura
Número da edição 1
Ano da edição 2014
Idioma Inglês
Número de Páginas 192
Peso 0.34 Kg
Largura 15.75 cm
AutorGoldberg,Danny M; Rosefeld,Manny; Rosenfeld,Manny