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e-book

SIAM - Principles and Practices for Service Integration and Management (Cód: 9438562)

Dave Armes& Niklas Engelha Wiggers

VAN HAREN PUBLISHING

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SIAM - Principles and Practices for Service Integration and Management

R$109,59

Descrição

The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate the collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model.SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service. This is the first book that describes the concepts of SIAM. It is intended for:•ITSM professionals working in integrated multi-sourced environments;•Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment;•Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers’ business and users;•Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.

Características

Peso 0.00 Kg
Produto sob encomenda Sim
Marca VAN HAREN PUBLISHING
Número de Páginas 224 (aproximado)
Idioma 337
Acabamento e-book
Territorialidade Internacional
Formato Livro Digital Pdf
Gratuito Não
Proteção Drm Sim
Tamanho do Arquivo 3936
Início da Venda 18/11/2015
Código do Formato Pdf
Cód. Barras 9789401805780
Ano da Publicação 115
AutorDave Armes& Niklas Engelha Wiggers